Why Managing Patient Coverage is Critical to Retention

DEMO- Why Managing Patient Coverage is Critical to Patient Retention
Thursday, June 2nd, 2022

As a health center, you are a trusted resource to your patients, and what better way to help solidify that relationship than to assist them in staying covered. With PointCare's web-based platform, it's never been easier to manage the enrollment process from start to finish, and continue tracking their enrollment status on an on-going basis - because let's face it, just because someone gets covered, doesn't mean they're going to stay covered - and that's where PointCare comes in. A covered patient, is a happy patient. And a happy patient, is a loyal patient. 

Like Starbucks? Need a Pick-Me-Up? PointCare has you Covered! Attend PointCare's June 2nd Coverage Management webinar, and as a Thank You, you'll get a $5 Starbucks gift card on behalf of PointCare. The reinstatement of Medicaid redetermination brings new challenges to Medicaid eligibility and enrollment teams. Join the webinar to discuss strategies that'll help your team manage enrollment while helping your patients maintain coverage. You must attend the live webinar to receive this gift card.


  • Increase patient retention by managing member coverage
  • Determine the cost and revenue opportunity of uninsured visits to your clinic


  • Alex Richmond, Director of FQHC Partnerships, PointCare
  • Starlette Abad, Director of Business Expansion, QueensCare Health Centers


None. Registration fees for this webinar are generously sponsored thanks to Point Care

In order to register for any CPCA event, you must first be logged in to your account. If you do not have an account, you can create one. If you do not remember your login credentials, please email training@cpca.org. Once logged in, click the Register button, answer any questions that appear on the screen and click Save Responses. Continue scrolling to the bottom of the page and click Proceed to Checkout. Lastly, complete all payment details and click, Submit. You will receive one immediate email with a receipt of your order. Subsequent emails will follow with additional details. You can watch our brief registration tutorial video here. If you still have difficulty, please contact training@cpca.org


CPCA provides training and education to community health centers for general illustration and instructional purposes. As an anti-racist organization, we are committed to providing educational opportunities that are unbiased and meet the fullest standards for cultural and linguistic competency for both accredited and non-accredited events. To that end, our Association intends to be in full compliance with the intent of AB 241 Implicit Bias in continuing education and AB 1195 Continuing Education: cultural and linguistic competency. Please read through the text of these bills to understand the intent of the legislature, now codified as California Business and Professions Code 2190.1.

Registration is required for all CPCA training and events.You will receive two email communications immediately upon registering. The first is simply a receipt. The second from customercare@gotowebinar.com and will contain webinar access information.  This email will only be delivered to the individual who is registered for the event and will contain a unique link for a single connection. We recommend you add this event to your calendar using the link contained in your webinar access email. If you do not receive this email, please check your spam/junk folders before contacting training@cpca.org.

Cancellation Policy: Effective 11/1/21 - No refunds will be available for cancellations that are received within 10 business days before the start date of the event/training. To receive a maximum refund of 50% of the registration price prior to this deadline, all cancellations must be in writing and submitted by emailing training@cpca.org. Substitutions of registrations in lieu of cancellation is encouraged.

*Last year, in recognition of the tremendous financial stress members were facing and to ensure that important and timely information could be accessed with no barriers, CPCA elected to waive training fees for the entire membership year (April 1,2020- March 31, 2021) and offer all training at no cost. As we continue to work in this pandemic environment to provide members the support they need, we must also plan for the future while supporting community health centers in improving the health status of their communities through advocacy, education, and services. Which is why the Board of Directors approved a budget in February that reflects a reinstatement of training fees effective for trainings taking place on or after April 1, 2021. If you have any questions or concerns about this change, please email us at training@cpca.org.

For more information regarding our policies, please visit the training homepage.

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Disclaimer:The information on this session is intended only to provide a general overview of the topics addressed.  This session is not intended to provide legal advice or substitute for the guidance, counsel or advice of legal counsel on any matters particular to a specific primary care clinic. CPCA does not endorse companies or products. Advertising and sponsorship revenue supports our not-for-profit mission. 

6/2/2022 11:00 AM - 12:00 PM
Online Via GoToWebinar

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