The Empathy Effect: Countering Bias to Improve Health Outcomes

To schedule a workshop for your health center, please contact

In every aspect of healthcare, trusting relationships between the healthcare team and patients are essential for optimal care. In healthcare, as in all human interactions, people hold ideas and feelings about others that may involve judgment, demonstrate stigma and reflect bias, which is demonstrably harmful for all people, and more so for those who are most vulnerable in our society.  

The Empathy Effect is designed for everyone who works in health care who comes into contact with patients/clients and families. CPCA’s certified facilitators specialize in adapting the curriculum to a health center audience, including medical, dental and behavioral health care team members.   We strongly recommend that all members of the healthcare team participate in The Empathy Effect, to build common vocabulary and expectations for evidence-based communication skills. Workshops can accommodate 10-30 learners to ensure individualized attention and optimal small group learning.


The Empathy Effect: Countering Bias to Improve Health Outcomes (EE) is 4.5-hour in-person workshop focused on evidence-based communication and models for interacting with patients/clients. Combined with sound technical skills and patient-friendly systems, effective communication raises the level of patient adherence and satisfaction in measurable—and clinically significant—ways.  EE presents an extensive research base, a commitment to active learning, and input from a diverse array of experts. The training uses structured self-reflection and focuses on practical skills that learners can bring to their daily work immediately.

EE was developed by the Institute for Healthcare Communication (IHC) with funding support from the Blue Shield of California Foundation, specifically for use among safety-net staff. 

Training Objectives

1.  List two of the three premises for empathy-based care
2.  Identify the elements of the IN GEAR model for empathy conveyance
3.  Identify two internal or external cues associated with interactions that invite judgment
4.  Name at least one counter cue to shift from a view of judgment to one of understanding
5.  Demonstrate at least two examples of conveying empathy


Each EE training is tailored to meet the health center’s specific needs.  Please contact CPCA at to discuss options and cost.